Privacy & Shipping

Types of Payment

You may pay using Visa, MasterCard, Paypal, Maestro, Visa Electron or American Express. However, we cannot guarantee that any messages transmitted over the Internet, including those that include credit card details, will not be corrupted or intercepted by a third party.

To the fullest extent permitted by law, Souvenirs.rocks excludes all liability for the integrity of any messages sent to or received from our site. The cardholders bank or card issuer will decide the exchange rate to charge the customer in their local currency.

3D Secure

Your Security is our main priority. 3D Secure (3DS) is the technical standard developed by Visa and MasterCard to combat online credit card fraud. Cardholders who have registered for Verify by Visa® or MasterCard SecureCode® use their password to validate their identity whenever they make a purchase on our website. We do not have access to your 3D Secure password.

Our store ships worldwide and you can enjoy FREE shipping on all items sold.
For Fast Delivery you have option to pay Express Delivery.

Estimated Delivery Time is 7-45 business days.

Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 5days.

Different items have their own processing time, which is what we cannot control. But what we can do is try the best to let you receive your items as soon as possible.

The following cases should be taken into consideration regarding shipping times:

1. Weight and dimensions of a package
2. Place of Dispatch
3. Destination
4. Freight

When will you receive your ordered items?

Exclude force majeure (bad weather, strikes, wars etc.)

The following  factors should be taken into consideration.

1) Shipping Method: Delivery time varies with shipping methods(DHL, Feedex, EMS, ePacket and others)

2) Time in transit varies depending on where you’re geographical location and where your package is coming from.

Returns

Our long term commitment is your satisfactory. We guarantee that our products are delivered within 60 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 5 days. If you  didn’t receive it within the guaranteed delivery time, you can get a full refund.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Royal Memorabilia

You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it either by sending a message on Contact page.