Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offered Free Shipping in more than 185 Countries Worldwide.

How long will delivery take?

Souvenirs.rocks offers FREE Shipping Worldwide,

  • Shipping estimated (7-45 Days) in following countries: Israel, Saudi Arabia, France, Norway, Russia, Ukraine, United Kingdom (UK), Canada, United States (US), and Australia.
  • Shipping estimated (7-60 Days) Other parts of the Globe.

Guaranteed 60 days Money Back Guaranteed.

Which payment methods are accepted in the Online Shop?

We accept Paypal and Credit Card Payments including Visa, MasterCard, Maestro, Visa Electron or American Express and others.

Out of Stock item. What now?

Our stocks were automatically checked daily for the availability and how many items still left. In case of problem, please contact us, as soon as possible and were happy to serve you and solve the issue.

What is Buyer Protection

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The 60 days full refund, when you did not received the items.
  • The item you received was not as described.
When will I receive my receive my refund or store credit?

Your refund is important to us, that’s why we will do our best to do it fast and shorten the refund processing time.

Estimated time: PayPal: 3-5 days for the money to arrive. If your refund status is Pending, it means that the seller issued your refund but the money hasn’t arrived from the bank yet.

Credit Card: 5-25 business days later. Depending on your customer’s bank, he or she will see the refund show up anywhere between

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